Axepta SA ofertas por sector: Informática

For one of our client, an international company based near Lausanne, we are looking for an IT business analyst   Responsibilities: Analyze and collect the needs in order to establish functional specifications with the business Manage and monitor the implementation of IT projects (deliverables, budgets, risks and deadlines), either directly or in collaboration with the IT project managers concerned in the case of programs. Ensure regular reporting on project monitoring. Prepare, organize and manage the various project committees. Supervise the different stages of business validation of projects. Propose mitigation actions and manage emergency situations rigorously and calmly by promoting constructive, efficient and cordial dialogue with IT and business correspondents. Ensure Change Management, communication and training for end users.     Your profile : 2/3 years of experience as a Business Analyst Experience as a Business Analyst in the pharmaceutical industry is ideal Ideal knowledge of CRM (Veeva, Salesforce.com) Excellent communication and interpersonal skills, with an analytical mind, a sense of service and organization, structured mind, ability to prioritize, flexibility Fluent in english Available shortly

Mission:  Member of the IT Onsite Support team, you will be in charge of IMAC (Installs, Moves, Adds and Changes) and you will provide second line of support for all the company's users in Geneva, including VIP and Trading room, covering from 07h30 to 18h30.   Main responsibilities : IMACs (installation, moves, additions and changes) for all Geneva buildings: workstations, laptops, ThinClient Terminal, and other equipment (desk phones, corporate mobiles, screens, software, printers) 2nd level of support, for all incidents that the Service Desk (level1) is not able to resolve VIP Support (1st & 2nd level support). Trading room support Asset management including configuration management and workstations replacement based on end-to-end lifecycle and replacement roadmap. Software Management and governance. Administration tasks: inventory control, new joiner / leaver follow-up,... Mobile telephony Management and Support. Video Conference Support and Meeting Support. Multi-Function Printers & small Printers Management and Support.   Education : Excellent Microsoft Windows 10 knowledge Excellent Microsoft Office knowledge (Office 365) Microsoft Operating System Certification(s) will be an asset Expertise on Excel (and Access, VS,...) is a plus ITIL V3 Foundation Certification BMC Remedy tool (Helpdesk Incident management tool) Cisco Jabber Citrix and VDI environment Knowledge of, Active Directory, GPO, SCCM, Networking Knowledge on Mobility: iOS and iPhone, iPad   Experience : 2 to 5 years' experience in PC support, Help Desk or IS Customer Service area. An equivalent combination of education and related experience may also serve to meet these minimum requirements.    Language : English (B2 at least) French fluent   Personal skills : Customer oriented (Service awareness) Team Player Excellent Analytical Thinking and Problem-Solving skills Open and positive personality Stability / Stress tolerance Priority Setting – Multitask ability Good interpersonal and communication skills Able to adapt in a fast-evolving technology environment and ability to learn Able to assume day to day responsibilities generating specific deliverables Able to deliver service to Senior Executive people