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Axepta SA annonces par poste: Technologie/TI

IT onsite support

Axepta SA
Suisse, Genève, Genève - Axepta SA
Informatique
Technologie/TI

Mission:  Member of the IT Onsite Support team, you will be in charge of IMAC (Installs, Moves, Adds and Changes) and you will provide second line of support for all the company's users in Geneva, including VIP and Trading room, covering from 07h30 to 18h30.   Main responsibilities : IMACs (installation, moves, additions and changes) for all Geneva buildings: workstations, laptops, ThinClient Terminal, and other equipment (desk phones, corporate mobiles, screens, software, printers) 2nd level of support, for all incidents that the Service Desk (level1) is not able to resolve VIP Support (1st & 2nd level support). Trading room support Asset management including configuration management and workstations replacement based on end-to-end lifecycle and replacement roadmap. Software Management and governance. Administration tasks: inventory control, new joiner / leaver follow-up,... Mobile telephony Management and Support. Video Conference Support and Meeting Support. Multi-Function Printers & small Printers Management and Support.   Education : Excellent Microsoft Windows 10 knowledge Excellent Microsoft Office knowledge (Office 365) Microsoft Operating System Certification(s) will be an asset Expertise on Excel (and Access, VS,...) is a plus ITIL V3 Foundation Certification BMC Remedy tool (Helpdesk Incident management tool) Cisco Jabber Citrix and VDI environment Knowledge of, Active Directory, GPO, SCCM, Networking Knowledge on Mobility: iOS and iPhone, iPad   Experience : 2 to 5 years' experience in PC support, Help Desk or IS Customer Service area. An equivalent combination of education and related experience may also serve to meet these minimum requirements.    Language : English (B2 at least) French fluent   Personal skills : Customer oriented (Service awareness) Team Player Excellent Analytical Thinking and Problem-Solving skills Open and positive personality Stability / Stress tolerance Priority Setting – Multitask ability Good interpersonal and communication skills Able to adapt in a fast-evolving technology environment and ability to learn Able to assume day to day responsibilities generating specific deliverables Able to deliver service to Senior Executive people

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01/03/2024