Axepta SA IT onsite support Invia

Mission:

Member of the IT Onsite Support team, you will be in charge of IMAC (Installs, Moves, Adds and Changes) and you will provide second line of support for all the company's users in Geneva, including VIP and Trading room,

covering from 07h30 to 18h30.

Main responsibilities :

IMACs (installation, moves, additions and changes) for all Geneva buildings: workstations, laptops, ThinClient Terminal, and other equipment (desk phones, corporate mobiles, screens, software, printers)

2nd level of support, for all incidents that the Service Desk (level1) is not able to resolve

VIP Support (1st & 2nd level support).

Trading room support

Asset management including configuration management and workstations replacement based on end-to-end lifecycle and replacement roadmap.

Software Management and governance.

Administration tasks: inventory control, new joiner / leaver follow-up,...

Mobile telephony Management and Support.

Video Conference Support and Meeting Support.

Multi-Function Printers & small Printers Management and Support.

Education :

Excellent Microsoft Windows 10 knowledge

Excellent Microsoft Office knowledge (Office 365)

Microsoft Operating System Certification(s) will be an asset

Expertise on Excel (and Access, VS,...) is a plus

ITIL V3 Foundation Certification

BMC Remedy tool (Helpdesk Incident management tool)

Cisco Jabber

Citrix and VDI environment

Knowledge of, Active Directory, GPO, SCCM, Networking

Knowledge on Mobility: iOS and iPhone, iPad

Experience :

2 to 5 years' experience in PC support, Help Desk or IS Customer Service area. An equivalent combination of education and related experience may also serve to meet these minimum requirements.

Language :

English (B2 at least)

French fluent

Personal skills :

Customer oriented (Service awareness)

Team Player

Excellent Analytical Thinking and Problem-Solving skills

Open and positive personality

Stability / Stress tolerance

Priority Setting – Multitask ability

Good interpersonal and communication skills

Able to adapt in a fast-evolving technology environment and ability to learn

Able to assume day to day responsibilities generating specific deliverables

Able to deliver service to Senior Executive people