Axepta SA Senior IT Support Technician Envoyer

Provide IT support to users & act as local IT liaison

· Coordinate the IT local service delivery in accordance with Group IT SLA's.

· Develop, implement, and support strategy, group policies and procedures, in accordance with the IT Area Leader/Manager.

· Ensure all IT services are delivered in a professional and effective manner.

· Provide technical advice and guidance to all level of stakeholders.

· Assist with troubleshooting systems/infrastructure and computer root cause analysis by working with other technical services team members.

· Installs, configures, tests, maintains, monitors, and troubleshoots associated end-user workstation hardware, software, networking software product and other IT equipment.

· Documents solutions and builds accurate knowledge bases, including maintaining IT asset inventory.

· Act as backup for server and network administration.

· Management of the IT infrastructure life cycle.

· Business needs analysis, solution study and proposal, implementation, users training and documentation creation.

· Optimize and maintain company security at all times and keep systems up to date, in accordance with group requirements.

THE EXPERIENCE AND SKILLS YOU WILL BRING

· Bachelor's degree in information technology.

· 7+ years of experience as Support Technician.

· Extensive knowledge of server, computer hardware and software.

· Extensive knowledge of administration and deployment of Microsoft systems and software: Server, Client, AD, WSUS, Office 365.

· Extensive knowledge of in management of the VMware virtualization environment: vSphere, Esxi, VM settings.

· Proven experience in Windows Server 2012 – 2022 as well as Microsoft o365 Administration.

· Good understanding of network infrastructure, servers, and databases.

WHAT WILL PUT YOU AHEAD

· Fluent English and French (spoken and written).

· Well-organised, autonomous, responsible as you will have minimal supervision.

· Strong communication skills.

· Ability to build and maintain positive relationships with stakeholders.

· High levels of personal and professional integrity, high levels of discretion and awareness of data protection.

· Proactive, flexible and with a service mindset.

· Strong analytical and problem-solving skills.

Willingness to travel occasionally.